" Annual invoices were sent to lakeside residents in December 2013. "Current procedures at all our reservoirs require payment or removal of the pump and piping infrastructure by February 2014," the summary continued. "Since then, there have been complaints about payment due to some circumstances where water is not available for diversion. In both the application and the contract, the BRA makes no guarantee that water will be available at any particular time or place or that any reservoir will be maintained at any specific elevation to allow for diversions. "Additionally, while the board discontinued dock fees for residential customers effective Jan. 1, 2014, the board did not consider doing the same for commercial docks. The logic at the time was that these commercial operations are deriving income utilizing BRA land and should continue to pay a fee for operating a business over the lake bed. That said, in many instances at Lake Granbury specifically, and to a lesser extent at Possum Kingdom Lake and Lake Limestone, there are areas of the lakes where the water level does not allow these facilities to operate. Due to the fact that many of these facilities depend on the water level to allow them to operate, the BRA has been asked if it would consider providing relief from the fee at times when the lake level will not allow operation. Like the residential water use permit, the commercial dock agreement does not guarantee that the water will remain at a certain level." The summary included information that BRA staff has developed a process to provide flexibility in certain instances to waive fees when the lake is at levels that do not allow residential water to be diverted or commercial docks to be operated.